Become a Product Champion: Diagnose & Solve at Power Breezer (Pack Your Bags, Travel Required!)
At Power Breezer, We Believe Everyone Deserves To Be Cool. We design, build, and install mounted and mobile targeted cooling systems to mitigate the costs of heat for a wide array of applications including warehouses, stadiums, and the military.
Join our Customer Service team to help revolutionize cooling comfort in America’s workplaces! We’re seeking a seasoned Mobile Field Service Representative as our product specialist and applications technician on the front lines. You will assume the role of a trusted advisor, addressing and resolving intricate issues, working collaboratively with diverse teams, and contributing to the evolution of our innovative cooling solutions.
Job Description:
- Be willing to travel (up to 75%) in your local region as well as other domestic locations.
- Diagnose, repair, and perform preventative maintenance on the full range of cutting-edge Power Breezer products.
- Perform preventive maintenance of Power Breezer products.
- Partner with customers to develop the perfect cooling applications for their unique needs, becoming their trusted technician and providing the proper product training.
- Investigate field failures, identify root causes, and collaborate with our Engineering, Operations, and R&D teams to prevent future issues.
- Participate in the installation and commissioning of Power Breezer products, ensuring flawless execution and optimal performance.
- Observe facilities, analyze product usage trends, and report on customer experiences, helping us continuously improve.
- Conduct comprehensive site surveys, gathering data and insights to pave the way for successful new installations.
- When required, provides remote support – technical support regarding ordering and quoting parts via phone, email, or in-person to customers.
- Timely and accurately manages expense reports and field service reports.
Required Skills:
- Driver’s License: Clean driving record and ability to drive a service vehicle.
- Troubleshooting: High-level electronic troubleshooting skills and deep understanding of electrical, mechanical, and hydraulic components.
- Technical: Comfortable reading wiring diagrams, and schematics and navigating technical complexities.
- Computer: Basic knowledge of Windows, Google Suite, mobile applications, and Customer Relationship Management software.
- Communication: Excel at written and verbal communication, clearly explaining technical concepts and building rapport with customers and leadership.
- Customer Service: Passionate about exceptional customer service, comfortable interacting directly with customers, and driven to exceed their expectations.
- Detail Oriented: A keen eye for detail and a relentless pursuit of excellence in everything you do.
- Self-Driven: A passion for learning and continuous improvement.
- Teamwork: Ability to work independently and as part of a team.
Bonus Points:
- Experience with HVAC, hydraulic, or similar systems
- Military Background
- Familiarity with Salesforce
Why Power Breezer?
Join a dynamic team making a real difference in people’s lives. Enjoy competitive compensation, generous benefits, and travel while making a mark on the future of cooling technology. Ready to be a product champion? Apply today!
